Habla Espanol?
Many of our videos are available in Spanish.

Click to see videos

Privacy Policy

Your Personal Information

In general, you can visit us on the Internet without telling us who you are or giving us personal information. There are times we may ask you to provide personal information, for example, to process an order, provide a subscription, or participate in a contest. 
 
We may supplement this information with information obtained from other National Health Video services and other organizations.
 
We keep track of your interactions with our sites and our services to offer a more personalized experience. 
 

Uses of Information

  • We use the information we collect to provide the services you request. Our services may include the display of personalized content and advertising. 
  • We use your information to inform you of other products or services offered by National Health Video and our affiliates. 
  • We may share information about you with selected other organizations for offers of their products and services. 
  • We do not share your e-mail address with other organizations for offers of their products and services unless you allow us to do so. 
 

Your Privacy Choices

  • You may direct us not to send you promotional materials from National Health Video and our affiliates. 
  • You may direct us not to share your information with selected other organizations for offers of their products and services. 
  • You may subscribe or unsubscribe to e-mail newsletters by writing us at: National Health LLC, Attn: Marketing Services - Privacy, 321 ½ S. Reeves Dr., Beverly Hills, CA 90212, and include your name, address, telephone number, e-mail address and a note of instructions.
 

Contact Us

Questions about this statement or National Health Video's privacy policy may be sent to: 

National Health LLC
Attn: Marketing Services - Privacy
321 ½ S. Reeves Dr.
Beverly Hills, CA 90212 

You may also contact us by telephone at: 

Toll-Free—U.S. and Canada only:
800 543 6803 

Outside the U.S. and Canada:
+1 310 557 0545 

Complete Privacy Policy 

Scope of the Privacy Policy 

This Web site (the "Site") is operated by the National Health Video and our subsidiary, National Health, LLC, which also is known as nhv.com. We refer to these organizations collectively as "National Health Video," "we" or "our." National Health Video understands the importance of our customers' privacy. Our Privacy Policy tells you what personally identifiable information we collect about you when you visit our Site, how we use, share and protect it, what choices you have about how this information is used, and how you can access and update that information. If you do not agree to this Privacy Policy, please do not use this Site. This Site offers certain content, activities, games and services, which are referred to as the "Services." This Privacy Policy applies to personally identifiable information collected on the Site where this Privacy Policy is posted. Certain aspects of this Privacy Policy also apply to the personally identifiable information we collect offline. 

For purposes of this Privacy Policy, "personally identifiable information" means information that identifies and can be used to contact a particular individual, such as name, postal address, e-mail address, and phone number. When other information, such as e-mail newsletter choices or product purchases, or consumer product preferences, is directly associated with personally identifiable information, this other information also becomes personally identifiable information.

Personal Information Collections

Personally Identifiable Information We Collect Directly

Although you may access this Site without registering, if you are interested in obtaining information, products or services from National Health Video, or in participating in certain activities on this Site (such as making an online purchase, subscribing to our newsletter, submitting video ideas, or participating in surveys, or certain special initiatives), you may need to provide us with information about yourself. For example, if you order a product from us, we ask for your name, postal address, e-mail address, telephone number and your credit card number. If you are ordering a product as a gift for another person, we will ask you for that person's name, postal address and phone number in order to enable us to deliver the gift to the recipient. If you participate in an activity such as a survey, we may also ask you to provide other types of information such as gender and personal interests, which we may associate with personally identifiable information that we have obtained about you. In addition, we may combine personally identifiable information that you have provided to us with other information that is publicly available or that we receive from other sources. 

Other Information Collected Through Technology 

In addition to information you choose to provide to us, we also use standard Internet technologies to collect automatically certain additional information. For instance, when you come to our site, we collect your Internet Protocol ("IP") address, which identifies the computer or service provider that you use to access the Site. We may use IP addresses to collect information regarding the frequency with which specific visitors visit various parts of our sites. We may combine this information with personally identifiable information that we have collected to make our Site and communications more targeted to your interests. 

Our Site also uses cookies. Cookies are small text files that are stored on a user's computer and allow web sites to remember information about users. We use cookies for a variety of purposes in order to enhance the quality of our Site. We use transient (also called "session ID") cookies to provide continuity from page to page. A session ID cookie expires when you close your browser. We also use persistent cookies. Persistent cookies allow our online store and other parts of our Site to recognize your browser when you return after your first visit to that part of our Site. Cookies allow us to personalize your return visits to our site and to save you time during certain activities, such as checking out from our online store. You can choose to remove persistent cookies through your browser options. However, if you do so, your ability to use some areas of our site will be limited, such as our shopping cart feature or online games. 

Also, the Site uses other tracking tools, including web beacons. Web beacons are images on the Site (or in emails that the Site sends to you) that help us determine what parts of our Site you have visited, whether you have opened an email that we have sent to you, or otherwise to measure the effectiveness of the Site. These technical methods may involve the transmission of information directly to us or to a service provider authorized by us to collect information on our behalf. The information from use of these technical methods may be combined with information that is personally identifiable so that we can make our Site, and any emails you have agreed to receive, more interesting to you.

Personal Information Use

National Health Video may use your personally identifiable information to deliver the products and services that you request, enhance your experience on our site, provide you with informational and/or promotional materials that you might find interesting, and for internal business analysis and other business purposes consistent with this policy. These uses may generally be categorized as relationship maintenance uses and promotional uses. We describe these uses in more detail below. 

Relationship Maintenance Uses 

National Health Video uses your personally identifiable information to maintain and manage your account, deliver services that you have requested, and generally enhance your experience on our Web site. Collectively, we refer to these types of uses as "Relationship Maintenance Uses," and they include all of the ways in which we use your personally identifiable information to maintain and manage our relationship with you that do not involve sending promotional materials. Examples of Relationship Maintenance Uses include, but are not limited to:
 
  • Processing and tracking your e-mail newsletter subscriptions 
  • Processing and tracking your product orders 
  • Providing the services you request 
  • Contacting you about the status of an order 
  • Sending you new product notifications 
  • Sending you other administrative communications 
  • Sending you surveys 
  • Sending you updates to our privacy policy 
  • Making changes to Web-based features 
 

Promotional Uses

National Health Video may also use your personally identifiable information to provide you with promotional information about activities, services and products offered by us or selected third parties, including promotional material that you have requested. We strive to select trustworthy, reputable companies who offer high quality products or services of interest to you. (However, you may opt out of receiving promotional communications from us by mail, e-mail, or telephone, as explained below and in the section entitled "Your Choices." And, we will not share your e-mail address with third parties for promotional purposes unless you consent to such sharing by affirmatively agreeing to it). Examples of promotional uses include, but are not limited to:
 
  • Providing you with information about educational opportunities 
  • Providing you with promotional materials about National Health Video products and services 
  • Providing you with e-mail newsletters 
 
National Health Video may provide you with promotional materials by postal mail, e-mail, telephone or other means. You may opt out of receiving promotional communications from us by mail, e-mail and/or telephone as provided in the "Your Choices" section below, and in the case of e-mail, you can always opt out of receiving subsequent promotional e-mails by clicking on the unsubscribe link that we provide in every such promotional e-mail message. Please keep in mind, however, that when you purchase or request products or services from National Health Video, promotional materials may accompany delivery of that product or service. Any opt-outs that you may make will therefore not apply to these materials because they accompany products or services that you have requested.

Information Sharing and Disclosure

We take very seriously our responsibility to maintain your privacy with respect to your personally identifiable information. We will therefore share that information only with the following entities, and only in the manner described below.

Service Providers

National Health Video contracts with other companies to provide certain services on our behalf, including credit card processing, shipping, e-mail distribution, and promotions management. We provide these companies only with the information they need to perform their services, and they are permitted to use the information only for that specific purpose or as required by law, unless any additional use or sharing of the information is separately permitted under another provision of this Privacy Policy.

Co-Branded Partners

National Health Video may share your information with our partners when you engage in certain activities on our sites that they co-sponsor, such as purchasing products or services offered by our partners, electing to receive information or communications from our partners, or electing to participate in contests, sweepstakes, games or other programs sponsored in whole or in part by our partners. National Health Video may also share your personally identifiable information when you respond to promotional materials from National Health Video that authorize our partners to use your personally identifiable information for purposes such as sending you additional promotional materials, providing you a product or service, or entering you in a contest, sweepstakes or game. We refer to all these activities and requests as "Co-Branded Activities." When you participate in Co-Branded Activities, you will either be required or asked to agree that the sponsor or partner may use your personally identifiable information in accordance with the sponsor or partner's privacy practices.

Other Third Parties for Promotional Purposes

National Health Video may share your personally identifiable information with other selected third parties so that they may send you promotional materials about goods and services that they offer. When we share your information for promotional purposes, we attempt to select only reputable companies that offer high-quality products and services. You have the opportunity to opt out of our sharing your personally identifiable information with these selected third parties for promotional purposes, as described below in the section entitled "Your Choices." And we will not share your e-mail address with third parties for promotional purposes unless you consent to such sharing by affirmatively agreeing to it on our e-mail newsletter registration page or elsewhere.

Legal Purposes; Business Transactions

National Health Video may disclose any user or customer information, including personally identifiable information, when we believe that doing so is required by law; may be necessary to protect the property, rights, or safety of ourselves, visitors to our Web sites, or other persons; or will help to enforce any terms of use or contest, sweepstakes, promotions, games or other rules. It may also be necessary to disclose our customers' personally identifiable information to third parties, such as credit card companies, to help resolve disputes that arise in the ordinary course of business. National Health Video may also transfer user or customer information, including personally identifiable information, in connection with a corporate transaction, such as a divestiture, merger, consolidation, or asset sale.

Aggregate Information (non-personally identifiable)

National Health Video may share with third parties aggregated information about you and other visitors to our Web site. When we do this, however, we make any personally identifiable information non-personally identifiable by combining it with information about other individuals or by removing characteristics that make the information personally identifiable to you. We share this information in order to improve our Web site and develop content and services that we hope will be of interest to you.

Your Choices

We understand the importance of protecting our customers' privacy, and we therefore provide you with the opportunity to opt-out of having your personally identifiable information used or disclosed for certain purposes. Receiving promotional communications from National Health Video, including our Affiliates and our licensees, is optional. If you do not wish to receive promotional communications from National Health Video, including our Affiliates and our licensees, please call or write to us at the address below. 

As described elsewhere in this Privacy Policy, it is also optional to allow us to share your personally identifiable information with selected reputable third parties so that they can provide you with promotional communications. If you do not wish us to do so, please call or write to us at the address below. 

You may also use this address and phone number to request us to update or change any of your personally identifiable information, or to request additional information regarding our disclosure of your personally identifiable information to certain third parties for promotional purposes.
 
  • Call us at National Health Video 800 543 6803, or outside the United States and Canada at +1 310 557 0545.
  • Write to us at: National Health LLC, Attn: Marketing Services - Privacy, 321 ½ S. Reeves Dr., Beverly Hills, CA 90212, and include your name, address, telephone number, e-mail address and a note of instructions.
 
If you have previously agreed to receive e-mail and/or e-mail newsletters from us, you may use the address and phone number above to notify us that you no longer wish to receive such e-mail and/or e-mail newsletters.

As noted earlier in this Privacy Policy, National Health Video will not share your e-mail address with third parties for them to send you promotional communications unless you have opted in to such use. If you have previously opted in to such use, you may use the address and phone number above to notify us that you no longer wish to have us share your e-mail address with selected third parties for promotional purposes.

Because we plan our communications in advance, it may take several weeks for your request to become effective. If, due to human error, you continue to receive our communications, please contact us again and we will make every effort to correct the situation.

Links to Other Sites

We may provide links on our Web site to other sites we think you will enjoy. These sites operate independently of National Health Video and have established their own privacy and security policies. We encourage you to be aware when you leave our site and to read these policies at any site you visit.

Information Security 

The security and confidentiality of your information is extremely important to us, and we take a number of steps to safeguard any personally identifiable information or credit card information that you provide to us. We use data encryption technology to help protect against loss, misuse or alteration of your credit card information. Secure Socket Layers (SSLs) encrypt the credit card information sent between your computer and our database. However, no method of transmitting or storing electronic data is ever completely secure, and therefore we cannot warrant or guarantee that such information will never be accessed, used or released in a manner that is inconsistent with this policy.

Personally Identifiable Information Contained in User Content

Some sections of our Web site may allow users to post or transmit messages, comments, screen names, computer files and other materials. National Health Video does not monitor such transmissions, and therefore cannot be responsible for any personally identifiable information or other information that may be contained in such transmissions.

Changes in this Privacy Policy 

We may amend this Privacy Policy at any time. If we make any material changes in the way we collect, use, and/or share your personally identifiable information, we will notify you by sending you an e-mail at the last e-mail address that you provided us and/or by prominently posting notice of the changes on the Web sites covered by this Privacy Policy. In any event, changes to this Privacy Policy may affect our use of personally identifiable information that you provided us prior to our notification to you of the changes. 

Contact Us 

If you have questions or wish to send us comments about this Privacy Policy, please write us at:

National Health LLC
Attn: Marketing Services - Privacy
321 ½ S. Reeves Dr.
Beverly Hills, CA 90212
National Health Videos © 2017